Effective Problem Solving

Effective Problem Solving 

An unresolved problem can significantly affect customer retention, scrap, unnecessary overtime, or a host of other essential indicators. The ability to resolve a problem at its root is the heart of an efficient and productive business environment. Good problem skills are not innate. When a problem occurs, the overwhelming desire is to "jump to cause." An understanding of why things go wrong in your organization requires a gathering and analysis of information before a "fix" is put in place. Organizations are stronger and produce better quality products and services when employees have this disciplined approach toward problem solving.
At the end of the Problem Solving Workshop participants will be able to:
Properly identify a problem.
Probe the right sources for relevant information.
Use tools and techniques to analyze information.
Use the "five whys" to discover root cause.
Support the "fix" through a logical verification technique.
In addition, participants will experience:

Greater clarity of thought when analyzing a problem.
The power of a systematic investigative procedure.
The elimination of reoccurring problems.
The reduction of costs associated with unresolved process/product problems.
An improvement in teamwork by using a common process.
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Enhance Decision Making Capabilities Through a Comprehensive Process
Whether it's a single department or an entire organization, a company's success is based on the quality of the decisions it makes. Should we expand the business, purchase new equipment, hire part-time personnel, or reorganize the department? The outcome of good decision-making will be reflected in the retention of customers, the decrease in scrap, the reduction in employee turnover or a number of other significant bottom line issues. Good decision-making is not innate, nor does it improve with position or power. A good decision is the direct result of knowing your criteria for success, the scope of your choices and the inherent risk of each alternative. Given the importance of good decision making, it makes sense to have a process in place that the organization understands and uses to insure that decisions are successful.
At the end of the Decision Making Workshop participants will be able to:

Involve the "right people" in a decision to insure its successful implementation.
Identify the criteria for a successful decision.
Verbalize the scope and the constraints of a decision.
Identify the likely risks and the probability of these risks occurring.
Make decisions that have positive outcomes.
In addition, participants will experience:

Greater confidence in the decisions they make.
The value of a systematic process.
An improvement in their ability to support and explain the decisions they make.
Greater credibility when presenting the rationale for a decision or a recommendation.
An improvement in teamwork by using a common process that promotes the inclusion of all stakeholders.